Returns/Exchange Policy

  1. ​​We offer 5 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. 
  2. Pick-up will be attempted thrice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
  3. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund or return would not be initiated.
  4. Kindly allow 7 days for the return to be processed and the amount to get reflected in your bank account.
  5. You can get in touch with us about any issues at our customer support portal by dropping an email on support@themahuastore.com or chat with us on whatsapp: +91 9529246356. 
  6. Cancellations will only be possible if and till the order has not been dispatched from our warehouse. 

 

SELF-SHIPPING OF ORDERS FOR RETURNS:

  • In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
    The Mahua Store Office
    The Den, plot no 16, lane no 2, alankar society, karvenagar, near alankar police station, Pune, Maharashtra, 411052
  • Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount.

 

TERMS AND CONDITIONS

  • Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
  • If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please contact us within 24 hours.
    Whatsapp: +91 9529246356
  • The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
  • In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via dropping an email on support@themahuastore.com or on Whatsapp: +91 9529246356 with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
  • Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.